Shipping & returns
Last updated : 12 October 20261. Rates and times
| Method | France | Belgium | Luxembourg |
|---|---|---|---|
| Mondial Relay · pickup point 3 to 5 working days | €4.90 | €5.90 | €6.90 |
| Colissimo home delivery 2 to 3 working days | €7.90 | €14.90 | €14.90 |
Orders ship within 2 working days of payment; the times above start from shipping.
2. Tracking
You receive the tracking number by email as soon as the parcel ships; it also appears in your account. For pickup points, Mondial Relay notifies you by text or email when the parcel is ready: you then have 14 days to collect it with an ID.
3. Returns
If an item is not right for you, you can return it within 14 days of receiving your order. Write to us at contact@lousheli.com with your order number and we will send you the return address. The item must reach us within 14 days of your message.
To be accepted, the item must be returned:
- new, not worn beyond simply trying it on
- unwashed
- free of any smell (perfume, detergent, sweat…)
- free of stains, make-up or marks from trying on
- with its original label intact
- in its original packaging
An item that has been worn, washed, damaged or has lost its label loses value: the refund will be reduced accordingly, and may be refused if the item can no longer be sold. Return shipping is at your expense; we recommend a tracked service.
For hygiene reasons, earrings for pierced ears whose protection has been removed cannot be returned.
4. Refunds
Once the return is received and approved, the refund is made to the original payment method within 3 to 7 working days. It covers the price of the items and the original shipping cost (standard rate).
Full conditions: terms of sale.
5. Exchanges
We do not offer direct exchanges. For another size or style, simply send the item back and place a new order.
6. Lost or damaged parcels
If something goes wrong with your delivery (parcel lost, damaged or incomplete), contact us within 48 hours of receipt, or of the expected delivery date, at contact@lousheli.com, with your order number and photos of the parcel and its contents: we will immediately open a claim with the carrier and send the item again or refund you.